1. Introduction

Bravo Laserworks (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you interact with our services, including laser engraving, R&D/prototyping, systems integration, customer support, remote assistance, on-site service, setup and training, service level agreements (SLAs), and white-label support.  

2. Information We Collect

We may collect the following types of personal information from you:

  • Contact Information: Your name, email address, phone number, and mailing address.
  • Project Information: Details about your projects, including specifications, files, and communications.
  • Payment Information: Credit card or other payment information if you make a purchase.
  • Technical Information: Information about your computer or device, such as your IP address, browser type, and operating system.
  • Communication History: Records of your communications with us, such as emails, phone calls, and chat transcripts.

3. How We Use Your Information

We may use your personal information for the following purposes:

  • Providing Services: To deliver the services you have requested, such as laser engraving, R&D/prototyping, or systems integration.
  • Communication: To communicate with you about your projects, orders, or customer support inquiries.
  • Billing and Payment: To process payments and send invoices.
  • Improving Our Services: To analyze your use of our services and make improvements.
  • Marketing: To send you marketing communications about our products and services, unless you opt out.
  • Legal Compliance: To comply with applicable laws and regulations.

4. Disclosure of Your Information

We may disclose your personal information to:

  • Our Service Providers: Third-party companies that help us provide our services, such as payment processors, shipping companies, and data storage providers.
  • Business Partners: Other businesses that we collaborate with to offer our services.
  • Law Enforcement: If required by law or to protect our rights or the rights of others.

5. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure. Please be aware that there is always a risk of unauthorized access to your information.

6. Your Choices

You have the following choices regarding your personal information:

  • Opt-Out of Marketing: You can opt out of receiving marketing communications from us by following the instructions in the email or contacting us directly.
  • Access and Correction: You can request access to your personal information and make corrections as needed.
  • Data Portability: You can request a copy of your personal information in a portable format.
  • Deletion: You can request the deletion of your personal information, subject to legal requirements.

7. Children’s Privacy

We do not knowingly collect personal information from children under the age of 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us and we will take steps to delete it.  

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting a notice on our website or by contacting you directly.

9. Contact Us

If you have any questions about this Privacy Policy or our practices, please contact us