1. Scope of Services

Bravo Laserworks (“we,” “us,” or “our”) provides a platform for 3rd party vendors to offer a variety of services, including but not limited to laser engraving, research and development (R&D), prototyping, systems integration, customer support, remote assistance, on-site service, setup and training, service level agreements (SLAs), and white-label support. These Terms and Conditions govern your use of our services.

2. Acceptance of Terms

By engaging our services, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please refrain from using our services.

3. Services

The services offered here are diverse and offered by 3rd party vendors who use the platform.

  • Laser Engraving: We offer custom laser engraving services on various materials.
  • R&D/Prototyping: We assist in the development and creation of prototypes using laser technology and other methods.
  • Systems Integration: We integrate laser and CNC equipment into your automated workflows.
  • Customer Support: We provide comprehensive customer support, including remote assistance, on-site service, and training.
  • SLAs: We offer customizable SLAs to ensure the performance and reliability of our services.
  • White-Label Support: We provide customer support under your brand name.

4. Quotations and Payment

  • All quotations are valid for 30 days from the date issued, unless otherwise specified.
  • Payment is due upon completion of services, unless otherwise agreed upon in writing.
  • We accept various payment methods, including credit cards, checks, and wire transfers.

5. Intellectual Property

  • You retain ownership of any intellectual property rights related to your projects.
  • We reserve ownership of any intellectual property rights related to our proprietary software, processes, and systems.
  • You grant us a limited license to use your intellectual property as necessary to perform our services.

6. Confidentiality

  • Both parties agree to maintain the confidentiality of any non-public information disclosed during the course of our relationship.
  • This confidentiality obligation does not apply to information that is publicly known or becomes publicly known through no fault of the receiving party.

7. Limitation of Liability

  • Our liability for any damages arising from our services shall not exceed the total fees paid by you for the services that gave rise to the claim.
  • We shall not be liable for any indirect, incidental, special, or consequential damages, including lost profits or lost data.

8. Governing Law and Jurisdiction

  • These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of Tennessee. 
  • Any dispute arising out of or relating to these Terms and Conditions shall be submitted to the exclusive jurisdiction of the courts located in Rutherford County, TN.  
  • We may amend these Terms and Conditions from time to time. Any amendments will be effective upon posting on our website.

10. Severability

  • If any provision of these Terms and Conditions is found to be invalid or unenforceable, that provision shall be deemed severed from the remaining provisions, which shall continue to be in full force and effect

These Terms and Conditions constitute the entire agreement between the parties and supersede any prior or contemporaneous communications, representations, or agreements, whether oral or written.