At Bravo Laser Works, our primary goal is to ensure that every customer is delighted with their purchase. We want you to be happy with your order, and we aim to address your needs through our refund policy outlined below:

1. Custom Orders and Personalization
Due to the unique nature of our custom designs, we do not offer refunds on personalized items or orders that have been specifically tailored to your requirements once approved. All products undergo a rigorous proofing process, making them exclusive to each customer. Refunds for these items will only be considered if they arrive damaged or defective.

2. Eligibility for Refunds
In the rare case of defects in workmanship or materials, please contact our customer service team as soon as possible. We kindly request you to notify us within 7 days of receiving your order to initiate a resolution. Refunds will only be granted for defective merchandise that can be verified upon inspection.

3. Non-Refundable Items
As mentioned, custom and personalized items are non-refundable unless they are received in a damaged or defective state. Additionally, shipping fees are non-refundable, even in cases of a defective product replacement.

4. Return Process for Defective Items
If you believe your item has a defect, please reach out to our customer service team at [insert contact email or phone number]. You will need to provide your order number and a description of the issue. Upon verification of defects, we will arrange for a replacement at no extra cost or a full refund to your original payment method.

5. Refund Processing Time
Should a refund be approved, expect the processing time to range from 7 to 10 business days. The refund will be applied back to the original payment method used for the transaction.

6. Policy Updates
We reserve the right to modify or update our refund policy as necessary. Any changes will be reflected on this page and take effect immediately upon being posted.

For further inquiries regarding our refund policy or for customer support, please reach out to our helpdesk. or emailing helpdesk@bravolaserworks.com.