Monthly Premium Remote Tech Support Subscription

Our Monthly Premium Remote Tech Support Service offers expert assistance tailored to optimize the performance and longevity of laser CNC engraver cutting machines through remote diagnostics, troubleshooting, and operational guidance.

Designed for users seeking swift, reliable support without on-site visits, this subscription ensures minimal downtime, enhanced machine efficiency, and continuous operational excellence.

Subscribers gain priority access to technical experts via remote channels, comprehensive troubleshooting, software updates, and proactive system checks to keep their engraving operations running smoothly.

Service Level Agreement (SLA)

Conditions

1. Subscription Duration & Payment
   • The subscription is billed monthly, payable in advance.
   • Cancellation requires a 30-day notice prior to the next billing cycle.
2. Scope of Support
   • Support covers troubleshooting, minor repairs, software assistance, and remote diagnostics.
   • Support does not include physical repairs, replacement parts, or hardware repairs unless explicitly included in a separate service agreement.
3. Customer Responsibilities
   • Maintain current software versions and follow recommended operational procedures.
   • Cooperate with remote support by providing access and necessary information.
4. Limitations & Exclusions
   • The service does not cover damages caused by misuse, accidents, or unauthorized modifications.
   • Emergency support outside support hours may incur additional fees.
5. Liability
   • Support services are provided “as-is.” We are not liable for consequential damages or loss of data resulting from machine failure or repair.
6. Confidentiality
   • Both parties agree to keep proprietary information confidential.
7. Termination
   • Either party may terminate the agreement with 30 days written notice.
   • Outstanding payments are due upon termination.